We hope you're doing well today. As part of our commitment to provide the best infrastructure for your services, we're sending you this notice to inform you of scheduled maintenance taking place in our New York City based data center facility. We recommend reviewing the following details:

Maintenance type:
Networking/Hardware 

Procedure:
We will be performing two maintenance tasks on our network core. There is a line card we believe is faulty that we will be powering down and back up as it is exhibiting packet loss in certain scenarios. There is also an SFM module in our network edge which we will be replacing pro-actively due to recent errors.

Maintenance Window:
Start - Friday 12/27/19 @ 6:00PM EST
Finish - Friday 12/27/19 @ 10:00PM EST

Clients affected:
Clients with services in New York City facility

Datacenter:
NYC.DC

Estimated Downtime:
We understand the importance in minimizing downtime while performing any type of maintenance and for that reason we will do everything we can to expedite this process. There are no guarantees, and it is worth noting that due to the nature of the issue(s) at hand we are considering this an At-Risk maintenance and hence are alerting you to the incident. Clients may experience intermittent connectivity, latency, or packet loss during this procedure.  Our team will be doing their very best to mitigate the effects on our clients.

Thank you for taking the time to review this maintenance notice. If you do have any questions or concerns about this procedure and how you may be affected, please don't hesitate to contact our support team for more details. 

Best, 

Paul @ ClearDev



Thursday, December 26, 2019

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